Refund & Cancellation Policy

Free courses are provided at no charge. No payment is taken, so no refund process applies. You may unenrol from a free course at any time from your dashboard.

2.1 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on all paid courses. If you are unsatisfied for any reason, you may request a full refund within 14 calendar days of your purchase date, provided:

• You have not completed more than 30% of the course content (i.e. you have not consumed the majority of the course value).
• You have not received a course certificate of completion.
• Your account is in good standing (no Terms & Conditions violations).

2.2 After 14 Days

Refund requests submitted after 14 days of purchase will not be approved, except in exceptional circumstances (e.g. billing error, duplicate charge, technical fault preventing access) at our sole discretion.

2.3 Exceptions (Non-Refundable)

• Courses purchased during a promotional discount of 50% or more.
• Courses where a certificate of completion has been issued.
• Courses where more than 30% of lessons have been completed.
• Accounts suspended for Terms & Conditions violations.
• Bundle or package purchases individual courses within a bundle cannot be partially refunded.

To request a refund:

1. Email us at support@marquetechacademy.com with the subject line: "Refund Request [Course Name]".
2. Include your full name, registered email address, the course name, purchase date, and reason for the refund.
3. Our support team will review your request and respond within 3 business days.
4. Approved refunds will be processed to your original payment method within 7–14 business days, depending on your bank or card provider.

Upon approval and processing of a refund, your access to the refunded course will be revoked immediately. Any certificates issued for that course will be invalidated.

If Marque Technologies Engineering Academy introduces subscription plans in the future, the following terms will apply:

• You may cancel your subscription at any time from your account settings.
• Cancellation takes effect at the end of the current billing period you retain access until then.
• No partial refunds are issued for unused portions of a billing period.

These terms will be updated and communicated clearly when subscriptions are launched.

If you believe you have been charged incorrectly or more than once, please contact us immediately at support@marquetechacademy.com. We will investigate and issue a correction within 5 business days.

We reserve the right to update this Refund Policy at any time. Changes will be communicated via email and posted on this page with an updated effective date.

For refund requests or billing questions, contact our support team at: support@marquetechacademy.com

Response time: within 1–3 business days (Mon–Fri, 9 AM–6 PM WAT)